Maintenance Request Form

COVID UPDATE
Due to the State of Emergency & Stay at Home Order issued by the Ontario Government, as of 12:01am on January 14, 2021 we will be accepting requests for essential maintenance only. If you require non-essential maintenance to your rental unit please wait until the stay at home order is lifted to submit your request. If you require emergency maintenance (ie. Loss of heat or severe flooding) please call 613-417-3365 and dial 1.

Due to the COVID-19 pandemic we require tenants to answer the following screening question prior to our team scheduling maintenance.

Please select a category that best describes you and the other tenants in your unit (if applicable):

All tenants are symptom free, have not knowingly been exposed to anyone with COVID-19 in the past 14 days, have not travelled outside of Canada in the past 14 days and am not currently quarantining I or other tenants are currently experiencing possible COVID-19 symptoms, have tested positive for COVID-19 in the past 14 days, have had a possible exposure to COVID-19 in the past 14 days, have travelled outside of Canada in the past 14 days or am currently quarantining.*

Full Name

Confirm Issue Date

Phone

Address and Unit Number

Category

Issue To Be Resolved

Send A Photo

Authorization To Access Premises

Accept Do Not Accept

We will be unable to attend your unit until we have received a response from you to this screening. If your response falls into the second category, we will be unable to attend your unit until you can provide proof of a negative COVID-19 test and have been symptom free for 48 hours or you complete a mandatory 14 day quarantine (if applicable following travel) and are symptom free. This does not apply to maintenance deemed to be an emergency by our team (fire, flood, etc.).

Please note that we are conducting the same screening with our staff and contractors before they enter occupied units.