Frequently Asked Questions

Have a question for us? Take a look at our F.A.Q. for common questions concerning your rental

Question: How and when do I pay my rent?

Rent payments are due on the first of every month.

Our primary form of rent collection is online through Pre-Authorized Debit – this completed form can be emailed to You may also pay by postdated cheque, which can be delivered to our office at 426 Barrie St, Kingston. Please still note in an email to that these postdated cheques have been dropped off so we are sure they were received.

Question: How do I submit a general maintenance request?

Maintenance requests can be submitted by filling out a Maintenance Request Form. Please be detailed in your request to provide all the information our team will need to help solve the issue.

This form will be submitted directly to our maintenance team, and is the fastest way to have your request addressed.

Question: What if I have a maintenance emergency?

A maintenance request is only considered an emergency when you are experiencing lack of a vital service, such as heat, hot water, or power. Or, you do not have a functioning smoke or CO2 detector.

For a maintenance emergency, please call 613-417-3365 and follow the prompts to reach our maintenance emergency line.

Question: What happens when my lease term ends? Can I renew my lease?

I am on a fixed term lease:
  • You can give proper 60 days-notice prior to the end of your tenancy and move out at the end of your term. Submit this notice by emailing
  • You can resign for another fixed term and agree to a new fixed term tenancy agreement for 12 months.
  • Do nothing and your fixed term tenancy agreement will automatically convert to a month-to-month tenancy. You don’t have to move out, rent will continue to be paid on the 1st of every month, and your last months’ rent deposit will be held until you decide to move out. All of the other terms of the former lease still apply.
I am on a month-to-month lease:
  • You can give proper 60 days-notice to end your tenancy and move out on the last day of respective move-out month. Submit this notice by emailing

Question: How do I sign up for a Utilities account?

All information regarding signing up for utilities accounts can be found online at or by calling Utilities Kingston at 613-546-1181.

Question: How do I request a rent receipt?

The easiest way to get your rental receipts is to submit a request online through our Rental Receipt Request Form.

Question: I am locked out of my apartment. What do I do?

If you are locked out of your apartment, house, or bedroom and would like an Axon Property Management representative to let you in, please call our maintenance emergency line 613-417-3365. Please note that during evenings after 5pm or anytime on weekends a service call fee of $90 will be charged for a representative to come. Please e-transfer this amount to The representative will not be sent until this fee is paid